In Switzerland, the right of withdrawal only exists if the seller grants it voluntarily. In this case, the online shop must explicitly state its conditions.

Swiss law does not guarantee customers the right to change their minds and return a product after an online purchase.

While an online shop operator may grant this right, they are not obligated to do so. If they choose to do so, the following points must be clearly stipulated in their terms and conditions: the existence of the right of withdrawal, the withdrawal periods, and the procedures for exercising the right of withdrawal.

We do not offer a general right of withdrawal. However, we are happy to assist our customers with return and exchange requests to find a solution together.